Capabilities

Managed fleet operations

Managed SaaS: BootCtrl operated as a service, delivering faster rollout, better security posture, and reduced customer ops overhead.

CAPABILITIES CONTACT ENGINEERING

Design intent

Use this lens when adopting Managed fleet operations: define success criteria, start narrow, and scale with safe rollouts and observability.

Managed is about clear responsibility boundaries, not “cloud only”
Data ownership/retention must be explicit from day one
Roles and auditing protect both vendor and customer operations

What it is

Managed mode means the cloud control plane is operated for the customer, while edge components run where control must execute: on-prem near machines.

Where it fits

Teams that want to move fast with minimal infrastructure work
Multi-site rollouts with strong observability requirements
Organizations that prefer vendor-managed security updates

What customers typically get

Centralized versioning, orchestration, and fleet visibility by default
Vendor-operated updates for the control plane and improved security hygiene
Standardized runbooks and support pathways for rollouts and incidents

Key considerations

Identity and access controls across customer teams
Data boundaries and retention expectations for telemetry
Clear separation between edge execution and cloud control plane responsibilities

Design constraints

Managed is about clear responsibility boundaries, not “cloud only”
Data ownership/retention must be explicit from day one
Roles and auditing protect both vendor and customer operations

Architecture at a glance

Define a stable artifact boundary (what you deploy) and a stable signal boundary (what you observe)
Treat changes as versioned, testable, rollbackable units
Use health + telemetry gates to scale safely

Typical workflow

Define scope and success criteria (what should change, what must stay stable)
Create or update a snapshot, then validate against a canary environment/site
Deploy progressively with health/telemetry gates and explicit rollback criteria
Confirm acceptance tests and operational dashboards before expanding

System boundary

Treat Managed fleet operations as a capability boundary: define what success means, what is configurable per site, and how you will validate behavior under rollout.

Example artifact

Implementation notes (conceptual)

topic: Managed fleet operations
plan: define -> snapshot -> canary -> expand
signals: health + telemetry + events tied to version
rollback: select known-good snapshot

Deep dive

Practical next steps

How teams typically turn this capability into outcomes.

Key takeaways

Managed is about clear responsibility boundaries, not “cloud only”
Data ownership/retention must be explicit from day one
Roles and auditing protect both vendor and customer operations

Checklist

Define data boundaries and retention expectations early
Ensure customer team access is scoped with roles and auditing
Align update cadence and change windows with customer operations
Document responsibilities: edge execution vs cloud control plane

Next steps

Common questions

Quick answers that help align engineering and operations.

What does “managed” typically include?

Vendor-operated control plane updates, centralized observability and versioning, and standardized support/runbooks. Edge execution still runs on-prem near machines.

What should customers ask about first?

Identity/access controls, data retention/ownership, incident response expectations, and separation of responsibilities between edge and cloud.

What is the biggest managed-mode pitfall?

Unclear boundaries. Make ownership and escalation paths explicit so operations stays smooth across vendor/customer teams.